After graduating with a degree in marketing from the University of Sunderland, Geoff Ramm launched his career as a marketing advisor at CDC Enterprise Agency, where he honed his skills for three years. He then took on the role of marketing manager at Springfield Motor Group, where he further sharpened his expertise in the industry.
With a wealth of experience under his belt, Geoff took the leap in 2002 to carve out his own path as an independent keynote speaker, specialising in customer experience, service, and innovative marketing strategies. Since then, he’s inspired audiences globally with his fresh approach to standout service and creative marketing.
Geoff Ramm | Expertise
Geoff’s expertise has proven results with companies such as the Bauer Media Group who achieved a 70% response rate to a B2B Valentine Card after implementing OMG Marketing techniques.
Furthermore, Indian giants TATA won two direct marketing association awards following Geoff’s masterclass, and South African company Tiger Brands Ltd saw a 53% increase in sales after introducing a few of Geoff’s ideas. Other clients include Barclays, Best Western, Durham University, McDonalds, Sage, Sheffield Hallam University, Sky, Specsavers and Warner Bros.
Geoff Ramm | Books
Geoff has published three popular books, which have gained widespread recognition for their innovative approaches to customer service and marketing.
His first book was OMG Observational Marketing Greats, which he published in 2012. Here he focused on creative, unconventional marketing strategies that grab attention and leave a lasting impression. Geoff encouraged readers to break away from traditional methods and think outside the box.
His follow up OMG Strikes Back: Observational Marketing Greats was published in 2015, in which he draws readers to more insights on how to master marketing.
In 2018, he published the first in his Celebrity Service series. The first book sets out how businesses can set themselves apart in their industry, illustrating how service will always lead to the sale.
In the follow up – published in 2021 – is Celebrity Service Superstars he hand-picked the most unique and quirky examples of creative customer experiences that are guaranteed to inspire and motivate.
Geoff Ramm | Awards and Accolades
Geoff holds the prestigious title of Fellow of the Professional Speaking Association (PSA), one of the highest honors granted by the Professional Speaking Association UK & Ireland. This recognition is awarded to individuals who have demonstrated excellence in the speaking profession and have made significant contributions to the industry.
He has also been recognised by the Global Speaking Federation (GSF), an international organisation that connects professional speakers around the world, further highlighting his global influence in the speaking community.
Geoff Ramm In Action
See Geoff in action here with his Celebrity Service talk at the NSA convention in Dallas, Texas in the summer of 2018…
Geoff Ramm | Celebrity Service Speaking Topics
You can choose from high-impact TED-style 20 minute talks through to hour long keynotes.
His main two speaking topics are his OMG Marketing style where you will learn how to create and generate marketing ideas, and his Celebrity Service, where you will learn how to deliver the best customer service. His Celebrity Service is easy to follow and consists of eight components:
C – consistency
E – excitement
L – love
E – engagement
B – bravado
R – response
I – independence
TY – Thank you
Why Book Geoff Ramm?
Geoff is a popular speaker and expert on marketing. He provides significant value to organisations and events looking to inspire innovation in customer service, marketing, and business growth. He is renowned for his energetic, humorous, and interactive presentations. He captivates audiences with a lively style, ensuring that his key messages are both memorable and enjoyable. His storytelling ability, combined with real-world examples, keeps attendees engaged throughout the session.
Geoff has spoken in over 40 countries and worked with some of the world’s leading brands, providing him with deep insight into global business trends and challenges. His international perspective allows him to connect with audiences across cultures and industries.
